Cancellation & Refund Policy

Last updated: August 17, 2026

1. No refunds

All purchases made through DocHero, including DocHero Premium subscriptions, are final and non-refundable. We do not provide refunds, partial refunds, prorated refunds, or credits, regardless of whether you used the subscription, how often you used it, or how satisfied you were with it. By purchasing, you acknowledge and agree that your payment is final and cannot be refunded.

2. No exceptions

Refunds will not be issued for reasons including, but not limited to:

• You changed your mind after purchase
• You did not use the subscription or used it less than expected
• You no longer want the Service
• Accidental or mistaken purchases
• Dissatisfaction with any feature, content, or part of the Service

There are no exceptions to this no-refund policy. Do not purchase unless you are certain you want the subscription.

3. Cancelling a subscription

You may cancel your Premium subscription at any time. Cancellation stops future billing for the next billing cycle; it does not entitle you to a refund for the current paid period. Once cancelled, your Premium benefits remain active until the end of the period you already paid for, then your account returns to the Free plan.

To cancel, contact us through the contact page.

4. In-app currency and items

Gems and other in-app items have no real-world value and are never refundable, exchangeable for cash, or transferable. Purchased gems, if offered, are final.

5. Questions

By purchasing DocHero Premium, you confirm that you have read and accept this Cancellation & Refund Policy. If you have questions before purchasing, contact us through the contact page before you pay.